After the completion of customs formalities and receiving your luggage, our driver will be waiting at the arrival gate and will be holding a FixoneTravel Transfer logo sign with your name and surname written on it.
You can contact our 24/7 operation center number that is written on the bottom of the reservation form. (Our operation center number is also shown on the top right corner of our website.)
Possible causes….
- Because of the intensity at the arrival gate, you can not see our driver and our greeter.
- If the aircraft has landed before the time specified and/or the landing flight information has not been specified by the authorities on the landing flight information display through the data source that we monitor.
- If the aircraft has landed early or delayed and the time specified in the landing flight information display has not been updated or faulty information has been given by the authorities or by the flight company in the flight information display through the data source that we monitor.
- On the connection flights thruogh Istanbul there is a ambiguity and changes made on the arrival Gates which can either be in the Domestic or International Gates.
If you can not see our driver and the bord with your name please contact us
- Due to unwanted airport security controls, intense traffic and/or road work may cause such delays. In that case our operation department will call you from your mobile to explain. (Please ensure that your mobile phone is turned on.)
We give our driver a copy of your booking which has already been sent to you by us. You will then confirm the return details with the driver.
Our driver will be at the address that you requested in the booking form 10 minutes prior and will let you know that they are ready for the transfer. (For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.)
You can contact our 24/7 operation center number that is written on the bottom of your reservation form that we sent to you. (Our operation center number is also shown on the top right corner of our website.)
Possible causes….
- Due to intense traffic and/or road work may cause such delays. In that case our operation department will call you from your mobile to explain. (Please ensure that your mobile phone is turned on.)
Our driver will be at the address that you requested in the booking form 10 minutes prior and will let you know that they are ready for the transfer. (For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.)
Possible causes….
- For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.
There is a cancellation link on the bottom of the booking confirmation form that we sent to you.
If you want to make changes in your e-bookings you can send an e-mail or call our reservation services number.
An important note:
In order to receive accurate and better service, we ask that you please first cancel all your bookings and make the new booking on our website.
Yes, you can make last minute bookings 24/7 by phone if faced with internet accessibility problems.
An important note:
You can call our reservation services number or send an e-mail to cancel your bookings. (For cancellation on the phone or by e-mail, you only need to specify your name and surname which was written on the booking form.)
For any changes that you would like to make, you can call our reservation services number or send an e-mail.
No, an extra fee will never be charged. Only the service fee for the specified transfer will be collected.
Yes, you can make your transfer payment in cash when you arrive directly to our driver.
Yes, the price that we confirmed in your booking is the guaranteed fixed rate.
Yes, the price that we confirmed in your booking is the guaranteed fixed rate.
Yes, you can request a stamped and signed receipt from our driver for the cash payment that you made.
Yes, you make your return transfer payment by cash on your return date.
Due to fluctuations in oil prices and/or foreign exchange rates, prices may change -/+ accordingly.
No, you do not need to pay any extra fee when your flight is delayed.
An important note:
Yes, you can travel with your domestic animal.
An important note:
For driving safety and hygiene regulations, domestic animals must be in their cage during travel.
You should be at the airport 1 hour prior for your Domestic flight and 2 hours prior for your International flight.
An important note:
For Turkish Airlines International flights, you can be at the airport 1 hour prior, as the check- in procedure will be done in Istanbul, and you will be departing from the Domestic departure gate.
You can ask our operation service department or our drivers about your travel time.
No, according to the laws and hygiene regulations, alcohol or smoking is not allowed in the vehicles.
No, according to the traffic and public road regulations, we are not allowed to carry more than capacity.
We use the vehicles which you will see and select from our website. Our transfer vehicles are maximum 3 years old, quality and air conditioned, and always monitored with periodic maintenance.
In our vehicles, there are 4 insurance as stated below.
- Car Insurance
- Compulsory Motor Insurance
- Liability Insurance required of road transport
- Compulsory Road Passenger transport seat accident Insurance
No, we do not request any cost difference from you.
The same class or upper class vehicles may be used due to changes in the operational vehicle or congestion of aircraft delays for the transfers and other causes.
Yes, we send the booking confirmation to your email address after checking the details through our reservation department.
You will receive the booking confirmation within half an hour during working hours in local Turkish time. If you make your reservation after the local working hours, then you will receive the confirmation after the local working hours begin.
Some reasons why you may not have received the booking confirmation...
- Outside of local working hours.
- If you do not receive the booking confirmation and request to know ASAP then please contact us at reservation service or send email.
Yes, our company provides transfer services 365 days a year 24/7 in our Bodrum, Dalaman, Izmir and Antalya airports.
In order for us to provide good quality service to our customers, we kindly ask that you fill out the Reservation form without any blanks.
Our drivers are selected firstly according to the standards set forth by the Ministry of Transportation which are to have a “SRC Document” and “Certificate of Psycho” which is a mandatory regulation of the Road Transport Commision Act. In addition, capable drivers who are very familiar with the region and area with a minimum “5 year driver’s license” are selected to work with us.
The new drivers that join our team are required to take a 12-hour “Professional Driving Techniques Training”.
Yes, we calculate the cost on the basis of which vehicle you choose from our website.
Yes, we provide transfer service to the address that you requested in the booking form.
An important note:
Our drivers will help carry your luggage.
Yes, our driver will help to carry your luggage before and after your transfer.
You can send an e-mail address for your suggestions, complaints and/or questions about our company and the services that we provide.
We believe that your views and ideas will be a unique treasure for us to provide beter quality of service, value-added and innovative solutions that create a dynamic vision of the company in terms of policy.
